LydraCareSupport
How can we help?
Find quick answers below, or write to us and we will get back to you.
How do I add a medicine?
Open Medication, tap Add, enter the name and dose, then choose when to be reminded.
How do I invite a family member?
Open Family Circle, tap Invite, choose a relationship and what they can see, then share the link. It opens right in the app.
Can family change my information?
No. Family access is read-only. You decide what to share and can change it or disconnect at any time.
Why does my dose say Missed?
A dose with no answer 30 minutes after its time is shown as Missed. You can still tap "I took it" or Skip. Tapped by mistake? Use Undo within 5 seconds.
Why can't I send an alert to my family?
Family alerts need location access, so allow location for LydraCare in your phone settings and try again.
How do I change the language?
Open Settings, tap Language and pick English, Spanish, French, Urdu or Arabic.
I did not receive my reminder
Check that notifications are on for LydraCare in your phone settings and that the reminder time is right. You can also turn on reminder emails in Settings. Still stuck? Email us.
How do I delete my account?
Open Settings and choose Delete account, or follow the steps on our Delete account page.